Terms & Conditions
Please take the time to read these terms and conditions before booking your stay with Bubbletent Australia.
By accessing this website, you agree to accept, without limitation, all of these terms and conditions of use.
All bookings made are subject to these terms and conditions and the person making the booking is deemed to have accepted these terms and conditions on behalf of the individuals staying at Bubbletent Australia.
Bubbletent Australia has the right to change or update these terms & conditions without prior notice by posting amended terms on our website.
Check in/Check out
Check in: 3:00pm – sunset. In order to offer guests the best experience, please arrive well before sunset. We specifically chose a dark and remote location which as a result can be hard to get around for the first time in total darkness.
Check out: By 10:00am
Variations on these times may be available. Please enquire before making your booking.
Bubbletent Australia is an adult only campsite and is unsuitable for babies, children, or teenagers. You must be at least eighteen (18+) years of age to make a booking and stay at Bubbletent Australia.
You must pay the full amount of your stay before the booking will be confirmed.
You agree to not bring any more people than the bubbletent has been booked for. Only those persons indicated on the booking form may enter the bubbletent and use the property. Bubbletent Australia reserves the right to request additional guests to leave if this is not adhered to; and in extreme circumstances may evict you from the property without a refund. Bubbletent Australia reserves the right to either:
- request additional guests to leave and pay a fee of minimum $250 per person per night;
- request all guests to leave without a refund and pay a fee of minimum $250 per person per night.
Due to the close proximity of wildlife and stock, no pets are allowed on the property. If guests are found to have a pet or there is evidence of a pet being on the premises, Bubbletent Australia reserves the right to either:
- request guests to remove the pet immediately and pay a cleaning fee of minimum $250;
- request guests to leave without a refund and pay a cleaning fee of minimum $250.
Bubbletent Australia strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and Bubbletent Australia reserves the right not to provide exemptions from its cancellation policy for medical or personal matters, inclement weather, or other circumstances.
When staying at Bubbletent Australia, please keep all valuables and belongings safe. In the event that your personal possessions are lost, stolen, damaged or misplaced on the premises, Bubbletent Australia does not assume financial responsibility.
Strictly no smoking is permitted on the property and/or in the bubbletent. Any evidence of smoking and/or inappropriate use of fire outside of designated places and/or inappropriate disposal of charcoal can attract an additional cleaning surcharge of a minimum of $250 and a referral to the authorities for negligent behaviour.
Our bubbletents are located on rural and often undeveloped areas of land that may not be staffed 24/7. As such you (the guest or traveller) acknowledge that it is your responsibility to maintain your own safety in and around our bubbletents. You acknowledge that you are aware of the risks entailed in the remote rural environment (including but not limited to spiders, wombat holes, snakes, hot summer temperatures, cold temperatures in winter, windy conditions, unexpected bushfires and smoke, snow and icy conditions, hail, thunder and lightning, high escarpments) and the low-light environment at night that is preserved for the benefit of stargazzing.
The location of your bubbletent will be sent in a welcome guide upon full receipt of funds and the completion of the online check-in and credit card authorization process within two weeks of your stay.
Any damage, loss or expense incurred by management as a result of your stay will be charged against the pre-authorized credit card used during the online check in and may exceed the limit of the pre-authorization if the costs incurred exceed the pre-authorization. Examples of this include but are not limited to any breakage, damage or excess cleaning requirements or extra guests beyond those declared.
You agree to leave the site and the bubbletent in the condition it was on arrival, and that you will report any damages which have occurred during your stay.
Bookings may be transferred to another guest only with managements prior written approval and the payment of a $60 variation fee.
All bookings are subject to availability.
Due to high demand for our bubbletents, please only book the dates you wish to stay. Any cancellation or variation to your booking will attract a $60 fee, excluding any booking or merchant fees (Variation Fee).
Cancellations or reschedules must be made at least 15 days prior to the scheduled check in date to avoid any additional fees.
Cancellations or reschedules made between 14 days and 7 days prior to the scheduled check in date will be required to pay 50% of the booking including the Variation Fee.
Cancellations or reschedules made less than 7 days prior to the scheduled check in date will be required to pay 100% of the booking including the Variation Fee.
Refunds will be processed within 5 business days.
All Cancelations and re-scheduling must be done in writing to the email address listed on Bubbletent Australia’s website in the contact page before 5pm on a business day and will be refunded in the manner with which the booking was initially made.
High season cancellations including dates that fall on or within
Easter (02-05 April) and Festive (21 December -4 January)
Cancellations or reschedules must be made at least 31 days prior to the scheduled check in date to avoid any additional fees.
Cancellations or reschedules made between 30 days and 15 days prior to the scheduled check in date will be required to pay 50% of the booking including the Variation Fee.
Cancellations or reschedules made less than 14 days prior to the scheduled check in date will be required to pay 100% of the booking including the Variation Fee.
From time to time it may be necessary for Bubbletent Australia to cancel your booking due to events beyond its control. Such events include but are not limited to extreme weather events, bushfires, government directions, government mandated shutdowns, infectious disease, pandemics, or virus. If Bubbletent Australia is required to cancel your booking due to an event beyond its control, then Bubbletent Australia will provide you with a gift voucher for the same value as the amount you have paid to Bubbletent Australia as at the date of cancellation. You acknowledge and agree that to the extent permitted by law, Bubbletent Australia will have no obligation to refund any money paid unless it decides to do so in its absolute discretion.
All bookings are subject to suitable weather conditions and Bubbletent Australia has the right to cancel or reschedule bookings due to natural events such as excessive winds, fire risks (including Catastrophic and Extreme FDI indexes) and heavy rainfall or a mechanical failure at any time including during your stay. Management will inform you immediately as this becomes evident to them and endeavour to obtain suitable alternative accommodation for your occupancy; failing which any monies paid will be refunded in the same method as the booking was secured or in the form of a gift voucher at managements discretion.
You will not hold Bubbletent Australia liable for any monetary reimbursement in relation to any new accommodation procured.
You agree to follow the supplied route to the designated bubbletent and park at the designated parking spot for your bubbletent indicated by signage.
You must not attempt to drive off the supplied route. The path to the bubbletent from your designated parking spot is not suitable for driving. Failure to follow this may result in your car being damaged or bogged, or damaging Bubbletent Australia’s property and towing or repairs of property may be required at your expense.
Off-roads are particularly not suitable for low-lying cars i.e. sports cars. If you are unsure about any road or track, please check with management prior to booking.
Due to the remote location of our grounds there is a component off-road driving on a track in use. While all efforts are made to keep the roads suitable for all-weather driving, no responsibility is taken for loss or damage to vehicles including but not limited to rocks or debris on the road, uneven surfaces, exposed rocks, wildlife or washed road surfaces.
Our bubbletents are off-grid, which means we rely on off-grid solar power. Please note that there are no power sockets provided. Our solar kit is carefully calculated to power the turbine, fridge, electric blankets and the phone charge station only and we are unable to accommodate any external electronics. Any tampering with the electronics in the bubbletent or the solar kit can result in disruption to your stay and/or damage to our equipment. You will be responsible for any liability for expenses or repairs and any potential future loss of revenue.
Campfires must only be lit in the designated areas near your bubbletent for the purposes of cooking and subject to suitable weather conditions, fire bans and any directions from management.
You consent and authorise Bubbletent Australia to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
You consent to information which you have provided to Bubbletent Australia as part of your booking being used by Bubbletent Australia for the purpose of informing you about offers and promotions which relate to Bubbletent Australia.
Upon request and to the extent permitted or required by law, Bubbletent Australia will provide an individual with access to and/or the ability to correct their personal information held by Bubbletent Australia.
Indemnity and Limitation of Liability
To the extent permitted by the law, you agree to release, indemnify and hold harmless, Bubbletent Australia and its current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the property except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from Bubbletent Australia’s negligence, wrongful act/omission or breach of these terms and conditions.
To the extent permitted by law the aggregate of Bubbletent Australia’s liability to you is limited to an amount not exceeding the amount paid by you for your booking.
Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these terms and conditions.
Australian Consumer Law
To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on Bubbletent Australia are excluded under these terms and conditions.
Nothing contained in these terms and conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits Bubbletent Australia to limit its liability, then Bubbletent Australia’s liability is limited to:
in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.
These terms and conditions are governed by and will be construed in accordance with the laws of New South Wales.
If part or all of any clause of these terms and conditions is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these terms and conditions and the remaining provisions of these terms and conditions will continue to have full force and effect.